Refund and Cancellation Policy
Digital products are delivered immediately after confirmed payment, so cancellations and refunds are handled under the following conditions.
Before payment
You may leave checkout at any time before payment is completed; no order will be created and no charge will be made.
After delivery
Because digital files cannot be returned, completed purchases are normally non-refundable once download access has been provided.
When we will help
Contact us within 7 days if you were charged more than once, received the wrong product, cannot access the purchased file after troubleshooting, or the file is materially defective. We may replace the file, restore access or issue an appropriate refund.
How to request support
Email support@pinrekiai.com with your order email, payment reference and a description of the issue. We normally respond within two business days. Approved refunds are returned through the original payment method and may take additional bank processing time.
Please retain a copy of this policy with your order records.